The DocLady Story.

The DocLady brings more than three decades of experience in creating and editing documentation to the table. Since childhood, she has been an avid reader and writer. From news reporting and copywriting to desktop publishing, technical writing, and corporate communications -- she has successfully filled a variety of different roles specializing in the written word. At heart, she is a problem solver and enjoys working with others to create solutions that not only meet but exceed expectations.

Let's hear your story so we can collaborate and create something special together!

Corporate Communications

Create and execute communication plans to deliver messaging to target stakeholder groups.
Use change management best practices and techniques to help team members transition from current state to future state by promoting awareness, desire, knowledge, ability, and reinforcement using the ADKAR model.
Work with project teams and technical staff to ensure that technical changes are communicated in a manner that target audiences can relate to and clearly understand how the changes impact their daily business.

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IT Technical Writing

Create standards and templates for governance documentation, including policies, processes, and procedures.
Manage content in SharePoint sites and libraries and provision access permissions as needed.
Create department metrics for support call resolution, critical issues, and system availability.
Create and distribute communications regarding system downtime, planned maintenance, and security issues.
Coordinate and compile disaster recovery information and procedures into business resumption plans.
Create user documentation such as quick reference guides, training presentations, and searchable online help systems for software products.

Technical Communications

Create and maintain software documentation (online help, training materials, release notes) for a facilities service management system.
Maintain department's disaster recovery manual to ensure procedures are followed in the event of a hurricane or other disaster that impacts the ability to carry out business.
Create and maintain process and procedural documentation for servicing and repairing equipment in an easy-to-use and searchable online format.
Redesign department website for improved usability.

Documentation Specialist

Develop and maintain online help and training materials for a set of wireless telecommunications products.
Serve as subject matter expert by testing product updates for documentation purposes.
Create and distribute service notices to customers regarding product changes.

"Write what you like; there is no other rule."

- O.Henry